Humberto Carrillo
Three decades in the parts of the business that move goods and take orders: SAP sales and distribution, logistics execution and the process industries that depend on both. Writes on what AI agents can be trusted to execute in logistics and sales — and which decisions should stay with people.
Humberto Carrillo has spent three decades in SAP enterprise applications, almost all of it in the parts of the business that move goods and take orders — sales and distribution, logistics execution, and the process industries that depend on both. Seven of those years were inside SAP, in the regional oil and gas consulting hub for Latin America, on implementations at PDVSA Gas and Bariven and as a project adviser to mining companies in Peru. Since 2011 he has worked from the partner side across consumer products, retail and energy, and today leads solution management for GBM across Central America and the Caribbean. He studied AI's implications for business strategy at MIT Sloan. Based in Miami; works in Spanish and English.
His column — The Decision Line
Which decisions in the physical value chain — order-to-cash, distribution, service — can an AI agent be trusted to execute today, and which cannot? The column draws the line one decision at a time, from systems he has run in consumer products, oil and gas: bounded rules, trusted data, reversible mistakes on one side; relationships, scarcity and safety on the other.
Which logistics and sales decisions I'd hand to an AI agent today (and which I wouldn't) →
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Humberto writes in a personal capacity; he leads Solution Management for GBM across Central America and the Caribbean. Articles argue from the mechanism, never the product, and are vendor- and firm-neutral.
Meet all sapperment experts — or start with the platform synthesis his column answers in practice: AI agents do not need more data. They need business context.