Tobias Unger
Enterprise operating model design, AI governance — and what an organization has to describe about itself before machine agency is safe to deploy.
Tobias Unger is Senior Global Vice President for Business Transformation Management at SAP, where he leads Strategic Customer Engagement globally. He works at the intersection of enterprise operating model design, AI governance, and the question that defines the current transition moment: what does an organization have to describe about itself before machine agency is safe to deploy?
His work focuses on the operational conditions that separate AI adoption from AI-driven transformation — specifically, how enterprises can move from pilot activity to enterprise-wide impact by resolving the work definition problem at machine-executable resolution. He co-develops the concept of Process Atoms and the BTM AI Motion framework, which maps the path from current enterprise operating models to governed, agent-executed operations.
He writes about why transformations stall between decision and implementation — and what it takes to close that gap in an era where agents execute rather than assist.
His column — The Transformation Office
The Transformation Office explores the conditions under which AI-driven transformation actually delivers — and why it so often does not. Tobias writes for executives navigating the gap between AI investment and enterprise-level impact: what it takes to define work at a resolution machines can execute, how to govern agents without stifling them, and why the bottleneck is almost never the technology.
First article: The Limits of Language and the Power of Context →
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Tobias Unger is Senior Global Vice President at SAP SE. He writes on sapperment in a personal capacity; views are his own and do not represent SAP.
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