Executive Clarity · SAP Contract Terms

Customer Center of Expertise

OpenRoutinely moved. Ask as a matter of course; not asking is leaving money on the table.

What it governs

The customer's own SAP support organisation, which SAP recognises through a primary certification — remote, free under Enterprise Support on request — and which is a precondition for some of SAP's other support arrangements.

Why SAP moves on it — or doesn't

It is yours to build, and SAP wants you to build it: a certified centre reduces SAP's own support load. Certification costs nothing under Enterprise Support beyond the effort of meeting the standard.

The lever

Certify. It is the entry ticket to Product Support for Large Enterprises and the strongest evidence in any argument that your organisation, not SAP's engagement services, carries the support load.

In SAP's published documents

The Enterprise Support schedule includes remote primary certification of the SAP Customer Center of Expertise on the licensee's request; SAP's support portal describes the programme as leveraging roadmaps, process standards and best practices from SAP and the customer community.

Source: SAP Enterprise Support Schedule, section 2.2 — enAU.v.4-2024 — a regional edition; the global English schedule was not surfaced by the Trust Center finder, so wording may differ by country · also support.sap.com — Customer Center of Expertise (read 17 Sep 2026). Checked 2026-09-17 against the SAP Trust Center; editions change — re-verify before relying on it.

Before you rely on this. A judgement, not legal advice. SAP's standard terms change — verify the current wording of this term in the standard documents published at the SAP Trust Center before using it in a live negotiation.
Also rated open
  • Discount — Reduction from list price on licence or subscription fees, applied per line item.
  • Territory — Where the software may be used, usually worldwide subject to export control.

This entry was generated with AI assistance from SAP contract vocabulary that is publicly available through search, and reviewed for plausibility, not completeness. General guidance only — verify the current wording and your own position before relying on it.