SAP glossary · Services and adoption

White glove

New in SAP's February 2025 glossary edition.

What it is

SAP's term for a high-touch, personalised approach to implementation and support, with tailored onboarding, custom configuration, dedicated support and hands-on assistance.

Why it matters for executives

Ask what "white glove" includes in writing, and for how long.

Read more on sapperment
Source and currency. Summarised in our own words from SAP's publicly available SAP Corporate Glossary (February 2025 edition). SAP updates names, editions and packaging often; check the current wording on sap.com before relying on it.

sapperment is independent and not affiliated with SAP SE. SAP product names are trademarks of SAP SE. The executive commentary is sapperment's own. Prepared with AI assistance and checked against SAP's published glossary.