From the archive · May 2016
It’s the most wonderful time of the year!
First published on LinkedIn. sapperment is the canonical archive of this article.
SAPPHIRE NOW + ASUG ANNUAL CONFERENCE are just around the corner, May 17 -19, 2016 in Orlando.
SAP MaxAttention is the highest level of engagement you can have with SAP.
The SAP MaxAttention Lounge provides an exclusive space for SAP MaxAttention and SAP ActiveEmbedded customers and prospects to interact with board members, executives, experts, and sales specialists from the worldwide Digital Business Services organization. The lounge is located within the SAP Digital Business Services area formerly known as the Global Service and Support Center.
The SAP MaxAttention Lounge offers a relaxed environment where customers and prospects can learn more about premium engagements, SAP S/4 HANA Service Packages to drive their end-to-end digital transformation. It provides customers the opportunity to build relationships and share experiences with SAP executives as well as other SAP MaxAttention customers.
SAP MaxAttention consists of three components:
Integrated SAP support team
The SAP front office is integrated into the SAP customer’s own IT organization and supports this organization in building and running its solution landscape like a factory.
The team typically consists of an engineering architect and a technical quality manager from SAP. The team is responsible for ensuring that the support engagement is tailored to the customer’s requirements and continuously provides added value to increase the value of the customer’s SAP software investment.
Together with the customer, the team runs the innovation control center and the operations control center, both of which are set up at the customer site.
Engineering services
These are support services that support and continuously improve the establishment and operation of an innovation control center and operations control center. These support services delivered by experts in an SAP Rapid Prototyping approach also help customers to quickly try out the latest SAP developments in a risk-free environment and gain experience that will help them accelerate implementation projects and make well informed investment decisions.
Enhanced back office
The enhanced back office provides basic services that contribute significantly to maintaining the continuity of business operations by ensuring close integration of the innovation control center and operations control center at the customer site and the mission control center at SAP. Furthermore, expertise on-demand (remote access to a global network of SAP experts and developers, including on-call access) can be arranged to schedule direct access to dedicated support partners.
Written by Andreas BORN · Back to the sapperment library