From the archive · October 2016
SAP ActiveEmbedded
First published on LinkedIn. sapperment is the canonical archive of this article.
2026 context: SAP ActiveEmbedded was later succeeded by SAP ActiveAttention, and in SAP's renewed 2026 portfolio the premium engagements transition to Success Plans at cloud-contract renewal. This article documents the engagement tier as it worked in practice — the historical layer beneath today's model.
SAP ActiveEmbedded is the latest premium support offering from SAP. It brings the key premium support services that are available to our SAP MaxAttention (see POST) customers to mid-sized and large enterprises, broadening the accessibility of premium engagements into a wider customer base.
SAP ActiveEmbedded support enables customers to consume business-relevant innovation rapidly and efficiently by means of a customized engagement with SAP.
It provides a mechanism for SAP customers to access global expertise, best practices, and methodologies that are truly focused on delivering positive business outcomes.
SAP ActiveEmbedded covers the customer’s SAP landscape and is designed to enhance and leverage the services our customers already benefit from in SAP Enterprise Support services. It is designed to address the specific needs of mid-sized and large enterprises in bringing business-relevant innovation into an increasingly sophisticated IT landscape.
The focus of SAP ActiveEmbedded is on enabling SAP customers to implement and operate better, while preparing them to accelerate the adoption of game-changing technologies and other innovations from SAP.
Each SAP ActiveEmbedded engagement is tailored to ensure that the Key dimensions right balance of services is available to support customers’ requirements for driving innovation and the efficiency of their SAP solutions. It all starts with the business process and how to align IT with business value.
To achieve this, SAP ActiveEmbedded is able to leverage the following dimensions:
1) Value chain optimization
http://events.sap.com/teched/en/embed.aspx?sid=135392) Build SAP Like a Factory through the innovation control center Orchestration and Integration Validation
https://www.youtube.com/watch?v=RoRE5hAtlKE3) Run SAP Like a Factory through the operations control center
These dimensions are delivered through the provision of engineered services tailored to the customer’s environment. A technical quality manager is embedded into the customer organization and works closely with customers to help guide them in the optimal usage of the available engineered services, including SAP Enterprise Support services. They are a core part of the customer’s IT organization, extending the SAP Support team into customer projects and operations. Care is taken to ensure that the customer’s IT organization is enabled by means of knowledge transfer and access to deep technical expertise. Components such as expert on demand and product engineer on demand provide a mechanism to access the right global experts from the mission control center at the right time.
All services are delivered, either on site or remotely, with SAP Solution Manager as the collaboration platform. An SAP engineering architect is assigned to each SAP ActiveEmbedded customer to develop an appropriate service plan and ensure quality and consistency of delivery.
This is validated and reviewed by means of the governance process, which includes a quarterly balanced scorecard review with the customer’s senior executives.
SAP ActiveEmbedded provides a holistic approach, with a typical engagement period of two years, covering such topics as rapid innovation adoption, solution validation, operations optimization, and continuous improvement.
For more information about SAP ActiveEmbedded, visit SAP Service Marketplace at http://service.sap.com/activeembedded.
Written by Andreas BORN · Back to the sapperment library